Terms of Service

Agreement & the service

These Terms of Service ("Terms") are a binding agreement between LeadReef, LLC, a Delaware limited liability company ("LeadReef," "we," "us"), and the person or entity using the service ("you"). By creating an account or using LeadReef, you accept these Terms. If you do not agree, do not use the service.

LeadReef is a business research and sales-intelligence tool. It identifies operating businesses in the United States, analyzes publicly available information about their websites and online presence, produces automated "opportunity" assessments, and generates AI-assisted draft outreach messages ("Drafts"). The service is a research tool only: LeadReef does not send emails or any other communications to third parties on your behalf. All decisions about whether, when, how, and to whom outreach is sent are made solely by you.

Eligibility & business use only

The service is offered solely for business use. By using it you represent that you are at least 18 years old, that you use the service on behalf of a business and not as a consumer for personal, family, or household purposes, and that if you accept these Terms for an entity, you have authority to bind it. To the extent permitted by law, consumer-protection rules applicable to consumer transactions do not apply to your use of the service.

Your account

You are responsible for your account credentials and for all activity under your account, and you must notify us promptly of any unauthorized use. Registration information must be accurate and kept current. Accounts may not be shared or transferred without our consent.

Subscriptions & billing

Paid plans are billed in advance on a recurring basis through our payment processor (Stripe). By subscribing you authorize recurring charges to your payment method. Subscriptions renew automatically unless cancelled before renewal; cancellation takes effect at the end of the current billing period, and you retain access until then.

Except where required by law, all fees are non-refundable, including for partial billing periods, unused quota, downgrades, or termination for breach. We may change prices with at least 30 days’ notice, effective from your next billing period. Fees exclude taxes, which are your responsibility. Plans include usage limits, and we may modify limits or apply fair-use restrictions to protect the service.

Lead data & AI drafts

The service surfaces business information compiled from publicly available sources and third-party data providers ("Lead Data"). Lead Data is provided as is, for research and informational purposes only. We do not verify Lead Data and make no representation or warranty as to its accuracy, completeness, currency, or fitness for any purpose. Opportunity scores are automated, probabilistic estimates - not statements of fact about any business - and must not be relied upon as such.

Drafts are generated by artificial-intelligence systems and may be inaccurate, incomplete, or inappropriate for your purposes. Drafts are suggestions only: you must review, edit, and approve any Draft before using it, and you are solely responsible for any content you send or publish, whether or not it originated as a Draft. You retain ownership of content you submit and may use Drafts you generate for your own business purposes; we make no warranty that Drafts are original or non-infringing.

Portions of the service rely on third-party data sources and APIs that we do not control. We do not guarantee their continued availability and may modify or remove data or features if a source changes or becomes unavailable. Where exported data is subject to source terms, you must not use it in a manner that violates those terms.

Acceptable use

You must not use the service, Lead Data, or Drafts to send unlawful communications - including communications that violate the CAN-SPAM Act, the TCPA, state anti-spam laws, or, where applicable to you, the GDPR, the ePrivacy Directive, PECR, CASL, or any other law governing marketing or communications - nor for harassment, deception, impersonation, discrimination, or any unlawful purpose.

You must not resell, sublicense, redistribute, or make Lead Data available to third parties as a standalone dataset, use the service to build a competing product or database, scrape or bulk-export the service outside the features we provide, circumvent usage limits or access controls, reverse engineer the service or attempt to derive its models, prompts, or scoring logic, interfere with the integrity or performance of the service, or use the service to make automated decisions producing legal or similarly significant effects on individuals.

We may investigate suspected violations and may suspend or terminate accounts that violate this section without refund.

Outreach & sending - your responsibility

You acknowledge that you are the sole sender and initiator of any communication you make to businesses or individuals identified through the service. LeadReef is not a party to, and has no control over, your outreach.

You are solely responsible for compliance with all laws applicable to your outreach, including sender identification, subject-line accuracy, opt-out and unsubscribe handling, suppression-list management, consent requirements, and do-not-call or do-not-email rules in every jurisdiction where your recipients are located. With respect to Lead Data that you export, use, or act upon, you are the data controller (or "business") under applicable privacy laws for your own processing, and LeadReef acts at most as your service provider with respect to such use.

Indemnification

You will defend, indemnify, and hold harmless LeadReef, its members, managers, officers, employees, and agents from and against any claims, actions, investigations, demands, losses, damages, fines, penalties, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your outreach or other communications; (b) your use of Lead Data or Drafts; (c) your violation of these Terms or of any law or third-party right; or (d) content you submit. We may assume the exclusive defense of any indemnified matter at your expense, and you agree to cooperate with our defense.

Disclaimers

THE SERVICE, LEAD DATA, SCORES, AND DRAFTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.

Without limiting the foregoing, we do not warrant that Lead Data is accurate, current, or complete; that the service will be uninterrupted, error-free, or secure; that any outreach will produce responses, customers, revenue, or any other result; or that Drafts comply with any law. Nothing in the service constitutes legal, marketing, or other professional advice.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADREEF WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

LEADREEF’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO LEADREEF IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR US $100 IF YOU PAID NOTHING). These limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations; in those jurisdictions the limitations apply to the fullest extent permitted.

Intellectual property & termination

The service - including software, models, prompts, scoring methodology, design, and documentation - is owned by LeadReef and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the service during your subscription for your internal business purposes, subject to these Terms. Feedback you provide may be used by us without restriction or compensation.

You may cancel at any time via account settings. We may suspend or terminate your access immediately if you breach these Terms, create legal risk for us (including under third-party data source terms), or fail to pay fees. Upon termination your license ends and we may delete your account data after a reasonable period. The sections on data, indemnification, disclaimers, liability, and disputes survive termination.

Disputes, arbitration & class action waiver

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-law rules. Before filing a claim, you agree to contact us at [email protected] and attempt in good faith to resolve the dispute within 30 days.

Any dispute arising out of or relating to these Terms or the service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Delaware, in English, before a single arbitrator. Either party may bring individual claims in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or confidential information.

ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. To the extent permitted by law, any claim must be filed within one (1) year after it accrues or it is permanently barred.

Changes & general terms

We may modify the service at any time. We may update these Terms; material changes will be notified via the service or email at least 14 days before taking effect, and continued use after the effective date constitutes acceptance. We are not liable for delays or failures caused by events beyond our reasonable control, including outages of third-party data sources, APIs, or infrastructure providers.

You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder stays in effect. These Terms, together with the Privacy Policy, are the entire agreement between the parties regarding the service. Contact: LeadReef, LLC - [email protected].